Here are frequently asked questions from our business and DIY customers. Have a new question? Contact us and we will be happy to provide an answer.

What are the panel fasteners made of?

Fasteners supplied in our assembly kits are plastic. Wood deck screws work well, too.

How much weight will a standard Alta® Board table or chair support?

The flat crush strength of an Alta® Board is 200 pounds.

What is the recycled content of Alta® Boards?

Currently, our cardboard lumber is 80 percent recycled. In the future, we are planning to increase it to 100 percent.

What is your return policy?

We do not accept returns or exchanges unless the item you purchased is defective, and you must notify us within three days of receipt. If you receive a defective item, please contact us at 800-848-0166. Once you receive authorization, return the item(s) to:

Cardboard Lumber, LLC
1205 Colorado Avenue
Lorain, OH 44052

Upon receipt of the returned product, we will fully inspect it and notify you via email, within a reasonable time, whether you are entitled to a full refund or replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment .